FAQ
Here are some answers to commonly asked questions from our customers.
If you don't see the topic you need, feel free to contact us.
How do I use my Remote?
Depending on the manufacturer, there are different remotes. Take a look at the videos below for each remote:
Napoleon & Regency
Heatilator, Heat'n'Glo & Majestic
How do I clean my glass?
Gas
On a gas appliance you should clean the glass at least once a year. How to remove the glass is dependent on each appliance but you use the same cleaning method. Click HERE to watch the video.
Wood
On a gas appliance you should clean the glass at least once a year. How to remove the glass is dependent on each appliance but you use the same cleaning method. Click HERE to watch the video.
How do I start a fire in my wood stove or insert?